Great leaders bring out the best in their teams. They inspire people to action, boost group cohesion, and cultivate an environment of consistent, high-quality performance.
But no two teams or situations are the same. So, how do these leaders do it?
Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?
You learn what leadership is and the qualities necessary to be a great leader. You learn how to engage and motivate employees in a way that aligns with the company’s vision.
You’ll learn what a leadership style is. Then, you’ll discover five common leadership styles. Finally, you’ll determine how to choose among and implement your chosen style or styles.
You'll learn to prepare for, and potentially prevent, crises before they occur. And, if disaster does strike, you'll get tools to help you respond and recover.
You’ll unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. These fundamentals lay the foundation for a successful sales career.
You’ll start one course with an overview of what sales is and how ethics impact the business-customer relationship. You’ll then review communication in sales, typical sales processes, and helpful tools that boost productivity. By the end of the course, you’ll have a solid understanding of the basics of sales.
From the first point of contact, all the way through the buyer’s journey, and even beyond the close, salespeople constantly interact with customers. That makes relationship-building an essential skill in sales.
This course introduces valuable strategies to increase your relationship-building skills. First, you’ll learn about the importance of understanding your buyers. Then, you’ll learn how to use that foundation to earn trust and build rapport, while developing your own emotional intelligence. By the end, you’ll have a clear understanding of how to best connect with potential buyers.
Psychology is the science of mind, motivation, and behavior. Thus, it’s a useful tool for salespeople. Psychology helps salespeople understand their prospects, make a good impression, build relationships, and ultimately, close deals.
In this course, you’ll learn what motivates people to make purchases, how to read body language to interpret what’s unsaid, and how to sell to different personality types. You’ll also discover how to master your own mind with tips to deal with common side effects of sales work—stress and rejection.
What springs to mind when you think of “marketing”? It’s a big concept, and several images might surface. Maybe you imagine a company billboard or promotional sign. Perhaps you picture social media ads, blog posts, and email campaigns. Or you might envision what happens behind the scenes around the brainstorming table.
Marketing is a massive, complicated, multi-part process. Many of us have a general idea of what fits under the marketing umbrella, but forming a clear understanding of the fundamentals is not easy.
Human resources (HR) professionals support the people who make a business thrive and grow. But what does their work look like daily, and why is it so critical?
When it comes to innovation, creativity, and problem-solving, research consistently shows that diverse workforces perform better. But, for diversity to work, every employee must feel included. They need to have a seat at the table and know that they and their opinions matter.
So, how do you ensure that all employees—regardless of who they are—feel like they can be their true selves at work?
A job posting may attract hundreds or even thousands of applicants. Gone are the days when one in-person interview served the hiring manager and interviewee’s needs.
What comes to mind when you think of a constructive work environment? Is it one that’s safe? Professional? Welcoming? Everyone has a slightly different answer, but one theme is unifying: a respectful, inclusive culture, free of harassment and discrimination.
In this course, we’ll first define what’s meant by diversity, inclusion, and belonging. You’ll then learn how to attract and retain diverse talent through belonging moments, allyship, and ongoing quantification.
In this course, you’ll learn about the five functions that form the basis of an HR operation, gaining a solid understanding of how HR professionals remain at the center of an organization by serving its people. Then, you’ll secure strong foundational knowledge that will help you empower others.
You will learn how to use different interview styles to streamline your hiring process—quickly and effectively moving the strongest candidates from resume submission to start date.
In this course, you’ll learn what a respectful workplace looks like, how to recognize harassment and discrimination, and what laws are in place to safeguard the workplace. We’ll then dig into the specifics of sexual harassment, including how to prevent and respond to inappropriate behavior as both an employee and a manager.
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent?
As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.
But what happens when those challenges get extra tricky, even for a seasoned professional? Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support via phone, live chat, email, or social media. Many businesses use a contact center model to field and resolve customer issues seamlessly through multiple channels.
Every day, businesses interact with people across various cultures—from the call center employee taking complaints from across the globe to the barista taking orders from a customer in front of them. These exchanges can strengthen or ruin a business deal. That’s why it’s crucial to learn to practice cultural sensitivity in customer service.
This course collection will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can practice.
This course ca collection can help managers who want to take their team’s skills from functional to fantastic, assisting customers in a way that creates brand fanatics. You’ll review the most critical roles a manager plays at a contact center and how to choose the best tools for your team. Finally, explore how to prioritize customer needs and ensure your team performs at their best—solving problems efficiently.
You’ve probably heard the word “diversity” pretty frequently both in and out of the workplace, but are you confident you understand what it means and how it might impact your life?
Diversity along with the complementary concepts of equity, and inclusion impact your wellbeing, regardless of your background. Having a firm grasp on these terms is essential not only for a healthy workplace but ultimately a healthier way of living. This course will introduce you to diversity, equity, and inclusion (DEI).
Have a basic understanding of key DEI concepts.
Recognize how your specific background fits into the society you live in.
Know how to contribute to promoting diversity, equity and inclusion in the workplace.
What it means to be an ally and what characteristics an ally embodies.
Five ally roles you can take on the next time you spot injustice.
Create space for diverse perspectives and critique current power structures.
Navigate the ambiguity and complexity that come with multiple perspectives.
Take action to promote equity and justice.
You’re unlikely to see a job description without these words: “Must have excellent communication skills.” But have you ever found yourself wondering what that means—or how to demonstrate you’re a good communicator?
No one loves having a difficult conversation at work—but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential.
Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation.
You will also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.
You’ll learn how to define communication, the types of communication we use at work, how to choose the proper delivery method for your message, and how to remove barriers to understanding it.
You will also learn how to create and deliver winning business presentations. First, you’ll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, you’ll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, you’ll learn how to deal with difficult questions from your audience.
Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up or just unsure what the ethical decision would be.
Change takes many shapes in the workplace. You might face project changes, shifting organizational goals, and job or team restructuring, to name a few. Regardless of what the change is, how does it make you feel? Excited? Anxious? Skeptical?
Most people feel at least a little unsettled by change. Change disrupts the status quo and forces us to try new things. Sometimes, we also have to navigate changes we don’t like or agree with, which can leave us feeling powerless, sad, or angry.
As a leader, you play a unique role when your team encounters a change. Not only are you responsible for your reaction you’re also in charge of guiding your team through the transition.
So, how can you make the transition as smooth as possible?
After a brief overview of the change management process, you’ll learn how to analyze the impact and earn support from your team.
In this course, you will learn the fundamentals of leading through change. You’ll explore strategies to empower and engage your employees during a time of transition and discover how to solve everyday challenges that teams experience when facing a change.
You’ll also explore common reactions to change and identify your emotions. You’ll learn strategies to embrace change, roll with the punches, and focus on the things within your control. While you can’t always predict or prevent change, you can manage your response.
Have you ever had a project get out of hand? With different people, tasks, and resources to manage, you might have felt stuck focusing on what was right in front of you. You might even have wondered if so many moving parts could be juggled at all.
Project management is essential to virtually every field—and it requires expert organizational, relationship-building, and strategic-thinking skills.
In this course, you’ll learn the fundamentals of project management, including what a project manager does, what skills are necessary for the role, and how to optimize a team’s potential.
You will also learn how to develop plans for a successful project and what you should do once the project is complete.
How do you create a successful, fun, and personally meaningful career? The answer depends on your unique strengths, interests, and values.
Anyone can set an ambitious goal, but how many of us actually end up achieving it? All too often, when we embark on a seemingly smooth course, it turns out to be treacherous and unclimbable.
To make sure you’re heading in the right direction, this course collection gives you the tools and training you need to drive your professional development. You’ll learn how to conduct a self-assessment, choose a path that best aligns with your needs, and explore various career moves and growth opportunities. Then, you’ll learn how to set attainable career goals, create a specialized plan, and put that plan into action.
Remote work has gained popularity over the past decade, and for good reason. But as you say goodbye to in-office distractions, daily commutes, and coworker gossip, you open the door to new challenges.
A remote environment offers extraordinary autonomy but demands complete accountability. And whether you’re an executive, manager, or entry-level team member, succeeding at a remote job requires discipline and craft.
In this course collection, you’ll learn:
How to thrive as a remote worker with four expert strategies for overcoming typical challenges.The essentials of transitioning to remote work, including key guidance for managers and employees.
Do you ever wish you had more hours in the day? While we can’t manufacture time, we can take control over how we spend it.
Do you constantly create schedules only to find you can’t make them work? Changing priorities, inaccurate time estimates, and procrastination are just a few of the elements that can stand in the way of your plans.
In this course collection, you’ll learn why scheduling is such a valuable skill set and how to create a schedule that works for you, not the other way around. You’ll also take away tips for prioritizing tasks and learn how to minimize procrastination so that you can actually stick to your schedule.
In this course, you’ll also learn what effective time management is and how it helps you juggle competing responsibilities and interests. Then, you’ll learn how to track, analyze, prioritize, and schedule your time so that you can maximize each day.
Ever feel stressed at work? How do you react to high-pressure situations? Is burnout a threat to your well-being and productivity?
The truth is that we’re all prone to stress, pressure, and burnout. Understanding what they are and how they work helps us create a better, more satisfying lifestyle.
This course collection will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to evaluate your work and lifestyle to identify opportunities for healing. You’ll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, you’ll have a clearer understanding of how these forces affect you—and what you can do about it.
You’ll learn what separates eustress from its damaging counterpart, distress. You’ll also gain strategies for increasing the good vs. bad stress in your life.
As a manager, you're not just the “person in charge.” It’s your responsibility to help your team realize their potential. Solid team management brings people together to maximize their strengths, overcome differences, and achieve shared goals.
By doing so, you improve performance, productivity, and employee satisfaction. A well-managed team makes everyone—including you—look better.
In this course, you’ll learn how to talk to employees about their values and goals and identify gaps in your team’s skills and training techniques for different types of employees. You’ll also review meeting and coaching methods to develop your employees.
How do you keep your home safe? At the minimum, most people lock the doors when they leave. Others install motion-sensitive lights or security cameras. Some invest in alarm systems to protect against threats.
But safeguards aren't just for physical spaces. We store highly sensitive data online. Exposure of that data has a far-reaching impact, with consequences more devastating than losing valuables to a thief.
Social engineering is the art of manipulation to steal information. Unlike cybercrimes that involve cracking complex algorithms, it relies on predictable human behavior to get victims to reveal information voluntarily.
This course collection provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks. By becoming aware of these dangers, you’re less likely to fall victim to various forms of manipulation.
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Have you ever known someone who seems to have an answer for any challenge? No matter what life throws their way, they take it in stride. While some people may just have a knack for it, the truth is that anyone can develop strong problem-solving skills.
When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself?
We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.
Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.