Have you ever known someone who seems to have an answer to any challenge? No matter what life throws their way, they take it in stride. While some people may just have a knack for it, the truth is that anyone can develop strong problem-solving skills.
In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.
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When faced with an unfamiliar problem, where do you start? By assessing the issue and possible solutions? By jumping into action with the first strategy that comes to mind? Or, by simply avoiding the situation, hoping it resolves itself?
We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.
Being an effective problem-solver is a useful skill in any line of work. Whether it’s a small issue or a complex dilemma, understanding how to solve problems efficiently and effectively gives you an advantage in work and life. But how do you become a great problem-solver?
Exceptional problem-solvers don’t just rely on gut instinct. Rather, they’ve built up a repertoire of skills, strategies, and processes, along with the ability to identify which problem-solving approach—or combination of approaches—will work best to navigate a given situation. In other words, being able to solve problems isn’t a natural talent—it’s a skill that anyone can learn.
This course will focus on sharpening problem-solving skills to help you deal with big and small challenges. Whether you’re new to problem-solving or want to improve your skills, this course is packed with valuable information and proven strategies to succeed. We’ll cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centred approach to solve complicated problems.