Communication

You’re unlikely to see a job description without these words: “Must have excellent communication skills.” But have you ever found yourself wondering what that means—or how to demonstrate you’re a good communicator?

In this course, you’ll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood. 

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Communication

Whether talking, listening, or presenting—most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve.

In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others. 

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Communication

No one loves having a difficult conversation at work, but most of us have had to do it. Because it’s so common, knowing how to navigate a sensitive discussion effectively is essential.

Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue with your boss, you will learn a four-step process to help you have that difficult conversation. You’ll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.

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Communication

In Uncensored: My Life and Uncomfortable Conversations at the Intersection of Black and White America, author Zachary Wood walks learners through a nine-step process for having difficult conversations about controversial issues.

First, you’ll glimpse inside Wood’s personal story and how it impacted his approach to engaging with opposing viewpoints. Then, you’ll learn strategies to use before, during, and after challenging conversations to promote deeper understanding and productive dialogue.

This free course is provided in partnership with the Next Big Idea Club. 

Communication

Whether you’re writing an email, report, internal training document, or pitch—the ability to communicate a message effectively through writing is an essential business skill. 

In this course, you’ll learn the fundamentals of business writing. First, you’ll learn how to define your writing goals, analyze your audience, and choose the best medium for your message. You’ll then explore techniques for structuring your writing—and editing and proofreading your work. Finally, take your writing style to the next level with tips to ensure that it’s clear, concise, and courteous. 

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Communication

In the workplace, solid writing skills can play a significant role in your career success. Whether you’re catching up with a coworker, pitching an idea to your boss, or building a relationship with a new client, the quality of your writing can make the difference between a positive and negative impression.

So, how do you avoid disorganized, confusing, and ambiguous writing? How do you keep your work focused, clear, and relatable? And what separates passable writing from excellent writing?

In this course, you’ll learn quick self-checks to improve your business writing. 

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Communication

Have you ever emailed a coworker and gotten a confused reply? Have you filed a great report only to have your boss complain it was riddled with spelling and punctuation errors? Did a client misunderstand a letter you sent?

If any of these situations sound familiar, you’re not alone. It’s easy to fall into common writing traps like confusing language, grammar mishaps, and poor structure. Anyone can improve their writing, but even the best writers need practice. 

In this course, you’ll learn some tricks and techniques to improve your writing, avoid common mistakes, structure your message, and target communication to your audience.

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Communication

Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress. 

In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.

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Communication

There’s nothing worse than blank faces or people checking their phones when giving a business presentation. You want to engage your audience and unite, persuade, or drive them to action, but how?

This course teaches you how to create and deliver winning business presentations. First, you’ll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, you’ll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, you’ll learn how to deal with difficult questions from your audience.

If you have not registered with our site, please create an account to be able to enroll in our courses.

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